Managed Services

EIL Global's Managed Services Australia covers global locations, all time zones and various technologies. Managed Services are delivered by a 24x7 operational Network Operations Center with Level 1, 2 and 3 support across a spectrum of technologies such as Cisco, Microsoft, Juniper, VMware, Hyper V, NetApp, EMC, IBM and Hitachi. ISO 27001 certified NOC currently manages around 55000 devices globally.

Some of the global customers of Managed Services Australia include one of the largest airports in USA, leading Lens manufacturer, a leading petroleum corporation etc.


The key Managed Services include
  • Alert Management: Management of alerts, Level 1
  • Request Management: Management of User originated issues, Level 1 & 2
  • Standard Change Management: (Move, Add, Change, Delete Operations), Administration of the devices, Level 2
  • Non- Standard Change Management: Configuration changes, Dial Plan changes etc, Level 3
  • Vendor Management: Coordination with Connectivity Vendors (Level 2), Technology Vendors (Level 3)
  • Patch Management: Update the version of software/ Operating System, Level 2
  • Incident Management: Troubleshooting (Level 2 & 3)
  • Problem Management: Troubleshooting (Level 3)
Salient features of EIL Global’s Managed Services portfolio
  • Successfully managed and supported unified Communications Infrastructure of Regus across 400 Cities in 70 Countries for 4 years on behalf of its Partner from USA
  • Currently manages and supports around 60+ customers of our partners on a daily basis for MACDs, IOS upgrades, Cisco TAC Cases and Advanced Troubleshooting handling around 1500+ Alerts a day, 550+ Change Orders a day
  • Cisco UC Managed Services include support on technologies such as CUCM, UCCX, UCCE, Telepresence, CVP, Unity, Wireless and Meeting Place
  • Manages 4 Data Centers in USA for our partners having multi-vendor platforms such as VMware, Hitachi, NetApp, EMC, Quantum D2 and IBM
  • Manages 600+ Cisco Video Surveillance 2500 series IP Cameras and associated devices for a large Airport in USA on behalf of the partner
  • Around 500+ servers on Microsoft Server and application platforms such as Active Directory, Exchange Server, SharePoint and Lync 2010 are being managed from Eljay NOC by the Microsoft team for Incidents, administration and troubleshooting for our partners across USA, UK and Australia