DIY ITSM Solution

INVICTADesk™ is a leading service desk software solution that can be deployed on-premise or in the cloud. INVICTADesk™ supports heterogeneous environments, delivering superior service from a single, console. It’s affordability, ease-of-use, quick installation, and tight integration with industry leading endpoint management, business intelligence, and password management offerings make it the optimal choice for organizations of all sizes.

POWERFUL REPORTING

Tracking the right metrics is simple with INVICTADesk™. Our standard reporting and analytics features numerous canned reports based on those most commonly used. Plus, with the ability to export CSV or through our integration with Ivanti Xtraction®, more extensive reporting can be obtained.

ACCESSIBLE ANYWHERE

With its dynamic, web-browser interface that automatically adapts to devices, access it from any computer, smart phone, or handheld with just an internet connection.

QUICK PROBLEM INDICATOR

Tags on tickets provide a powerful, quick visual representation of Problem areas in your operation right on your dashboard. Far more versatile than the linear capabilities of Category based approach, Tags are the only feature offering multiple analysis for causation tracing.

Other Features

  • Remarkably Affordable
  • Rapid Configuration and Deployment
  • Intuitive Easy-to-use interface
  • Extensive documentation
  • Powerful Out of the Box Capabilities
  • Industry Leading Product Integrations
  • World Class Global Product Support
  • Simply Powerful!
  • Incident, Service Request and Event Management, Change Planning, Approval Workflows, Knowledge Management, CSAT Surveys, Reporting

FEATURES

  • Incident creation and tracking
  • Tag Cloud with true Tag based multiple category reporting.
  • AD integration with authentication
  • Service request with definable service tags and assignable automatic SLA’s
  • Define workflow to ITIL 3 framework or fully customizable workflow
  • Role based and group level access control
  • Fully configurable dashboard
  • To Do Scheduler and calendaring
  • Manage tickets through any smartphone
  • Incident logging via email
  • Flexible, Out of the box Reporting with top 10 reports
  • Fully definable SLA’s by asset with time targets
  • Customer Self Service Portal

INVICTA DESK

INVICTADesk™ for LANDESK, is fully preconfigured with integration into LANDESK Management Suite and facilitates inspection of asset inventory management, automated software deployment and remote control of machines all from within an open incident in INVICTADesk™ without the need to open the LANDESK console.

Complete with all the rich features of INVICTADesk™.

By combining the best of breed of INVICTADesk™ with LANDESK, we are able to provide the following key features from within an open incident:

  • Dynamic hardware and software device Inventory
  • Directly remote control device
  • Schedule a software deployment job including choose method of deployment
  • Full audit trail
  • Role based and group level access control
  • Dynamic interface with smart phone, PAD and computer screen support
  • Log/open an INVICTADesk™ incident from within LANDESK console
  • Automatically update incident with software deployment status including job complete
  • Automatically notify user of job complete status
  • Uninstall/remove software with automatic incident updates

INVICTA DESK for SCCM

INVICTADesk™ for SCCM, is fully preconfigured with integration into SCCM and facilitates inspection of asset inventory management, automated software deployment and remote control of machines all from within an open incident in INVICTADesk™ without the need to open the SCCM console.

Complete with all the rich features of INVICTADesk™.

By combining the best of breed of INVICTADesk™ with SCCM, we are able to provide the following key features from within an open incident:

  • Dynamic hardware and software device Inventory
  • Directly remote control device
  • Schedule a software deployment job including choose method of deployment
  • Full audit trail
  • Role based and group level access control
  • Dynamic interface with smart phone, PAD and computer screen support
  • Log/open an INVICTADesk incident from within SCCM console
  • Automatically update incident with software deployment status including job complete
  • Automatically notify user of job complete status
  • Uninstall/remove software with automatic incident updates

INVICTA DESK for Mandriva

INVICTADesk™ for Mandriva, is fully pre-configured with integration into Mandriva Pulse and facilitates inspection of asset inventory management, automated software deployment and remote control of machines all from within an open incident in INVICTADesk™ without the need to open the Mandriva Pulse console.

Complete with all the rich features of INVICTADesk™.

By combining the best of breed of INVICTADesk™ with Mandriva Pulse, we are able to provide the following key features from within an open incident:

  • Dynamic hardware and software device Inventory
  • Directly remote control device
  • Schedule a software deployment job including choose method of deployment
  • Full audit trail
  • Role based and group level access control
  • Dynamic interface with smart phone, PAD and computer screen support
  • Log/open an INVICTADesk™ incident from within LANDESK console
  • Automatically update incident with software deployment status including job complete
  • Automatically notify user of job complete status
  • Uninstall/remove software with automatic incident updates

INVICTA PASS

The self service password reset removes the burden of password reset requests through the support desk, by empowering end users to reset their own quickly and securely.

Secure Self-Service

INVICTAPass™ Password Reset is a self-service secure password reset tool that empowers end users to control and reset personal passwords without calling the help desk, thus benefiting all areas of the organisation.

Furthermore with the integration into INVICTADesk™ all password reset requests can be fully audited as an automated open and closed incident tracked against the individual request providing an All-in-One solution.

Personalized Self-Service

End users can reset personal passwords by correctly answering a series of personalized challenge and response questions. Remote employees with access to a web browser can reset forgotten passwords without outside assistance. The entire process is quick, simple, secure and easy to use.

The payback benefit in releasing technical support staff from password resets is quite substantial and thus delivers a very quick return on investment.

FEATURES

  • Secure Self-Service
  • Several Reports
  • AD Integration
  • Automated prompts to Register